ACCESSING THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY ON ORGANISATION SUSTAINABILITY

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Keywords: ACCESSING THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY ON ORGANISATION SUSTAINABILITY

ABSTRACT

This study has investigate to access the roles of ICT in organizational sustainability. Case study of Zenith Banks Abeokuta Ogun State. The population consisted of 100 workers (staff) and customers in Zenith Banks, Abeokuta four (4) research questions guided the study a questionnaire containing twenty (20) items was used for data collection. The data analysis techniques and was used to answer the research question. The research finding revealed that Information and Communication Technology (ICT) with the roles of ICT medias and problems of ICT in Banks. The study commended that banking industry should organized staff training institute for the usage of (ICT) devices.

TABLE OF CONTENTS

CHAPTER ONE

Introduction

Statement of the Problem

Purpose of the Study

Significance of the Study

Research Questions

Delimination/Scope of the Study

Definition of Terms

CHAPTER TWO

Literature Review

Meaning of Information and Communication Technology (ICT)

ICT Medias that are available in Zenith Bank

Roles of ICT Media’s

Problems of ICT Media’s in Zenith Bank

CHAPTER THREE

Research Methodology

Area of Study

Research Design

Population of the Study

Instrument Development

Validation of the Instrument

Method of Data Collection

Procedure for Data Analysis

Method of Data Analysis

CHAPTER FOUR

Presentation, Analysis and Interpretation of Data

Findings

CHAPTER FIVE

Summary, Conclusion and Recommendation

Summary

Conclusion

5.3       Recommendation

References                                                                                                                

Questionnaire

CHAPTER ONE

• INTRODUCTION

According to Zeolife (2008) in the olden days before the use of information communication and technology (ICT) bankers were dissatisfied with their job, it seems like the banking industry was becoming Nigeria’s most frustrating sector. Everyday, one comes in contact with bankers who are full or woes about their job for example, every paying cushier have to:

1. Check if available balance is sufficient.
2. Process withdrawal to arrive at a balance after withdrawal.
3. Do necessary signings.
4. Count the money and pay it.

Also lack of effeteness in term of customer service and service delivery in such that some of the bankers get tired before the end of the closing hour and this eventually makes the work slower everyday and people will be discourage of paying money into the bank. Fund transfer could not be made possible before the use of ICT, even deposit and withdraw were very slow because there was no counting machine so the bankers make use of their hand to count millions of naira, by so doing this affect the banking sector and also delay people that needs money urgently.

There was also lack of security then and also a lot of congestion, some people will have to devote all their time in the bank for a whole day due to a lot of people in the bank.

The phrase ICT had been used by academic researchers since the 1980s but it became popular after it was used in a report to the UK government by Denis Stevenson in (2007) and in the revised national curriculum for England, wale and Northern Ireland.

The term ICT is now also used to refer to the convergence of audio-visual and telephone networks with computer network through a single cabling or link system Dennis Stevenson (2007)

There is a lot of information communication Technology (ICT) media’s available in zenith bank, media’s such as.

• ATM: The introduction of Automated Teller machine otherwise known as ATM has seriously impacted the process of access to cash when and where it would be needed. This is a common machine used in the bank whereby a debit card will be slotted inside for cash withdrawer.
• Point of Sale Machine (POS): This is a machine that are very portable and operates on a wireless mobile system, thereby enable people to make cashless purchase, payments, transfer and deposit anytime and anywhere.
• Credit Card: These are cards used among the famous and rich people in the society. It is a flat card inserted into the Point of Sales Machine (POS), it is normally use in a big supermarket or organisation.
• Debit Card: This is a card used among individual for cash withdrawal, it is usually used in the ATM machine, to withdraw, check balance and also sometime on mobile to recharge phone. It is also used inside the bank.
• Mobile Money “GSM” Service: This is made using the mobile phone to communicate with one another i.e the manager to the individual. It can also be used for transaction that is sending money from one person account to another.
• Online Internet Banking: This is the payment and transfer made online or on the internet. One can pay money into another person account through online banking, payment of school fees can also be made.
• Counting Machine: This is an equipment made use of in the modern day banking to count money, especially larger amount, to give an accurate amount and also faster in counting rather than, counting with the hand.
• Intercom: This is in form of a land line phone used to communicate within the banking Hall which makes communication easier and faster in the bank.

There are some roles of ICT in Zenith Bank Abeokuta, Technology is longer being used simply as a means for automating processes.

The adoption of Technology has led to the following benefits greater productivity, profitability and efficiency faster service and customer satisfaction convenience and flexibility 24/7 operation” and space and cost saving (J.O. Adetayo, 2005) and chief executive officer of chase manhattans, which pioneered many innovation application of ICT in banking industry observed that the internet caused a technology revolution and it could have greater impact on change than the industrial revolution.

Technology has been used to offer banking services in the following ways. ATMs are the cash dispensing machine that can be seen at banks and other location where crowed proximity is more. ATMs started as a substitute to a bank to allows its customers to withdraw cash at anytime and to provide services where it would not be viable to open another physical branch. The ATM is the most visited delivery channel in retact banking with more than 40 billion transaction annually world wide.

Infact the delivery channel revolution is said to have began with the ATM. It was indeed a pleasant change for customers to be in change of their transaction as no longer would they need to defend on an indifferent bank employee. ATMs have made banks realize that they could advert the hug branch traffic to the ATM., the benefits hence were mud-once banks realized the convenience of ATMs, new service started to be added.

The phonemenal success of ATMs, had made the banking sector develop more innovation delivers channel to build on cast and services efficiencies as a consequence, bank have introduce the telebanking, call centres, internet banking and mobile banking.

ICT has a numerous problem in the banking system. ICT have come to play a vibrant role in democratizing education not only in the developed but also in the developing countries. However, in spreading the use of ICT some major difficulties are set by the policy makers as well as the implementies.

These difficulties are set at the growth and application stage of ICT. They are people, software and hardware. Different permutation and combination with regard to the three variable create different implication for the growth and application of ICT.

(James C. Tayler, 2009 “Computer assisted Distance education information vol.5 no 12p.27. A pedagogic and professional development perspective”). Among these, they stated that the most difficult aspect to address would invariably be by the human element Peter Thomas and Dean Taviar, state that as access to ICT technologies become more extensive the use is external administrative aspect toward more of interaction with students.

(James C. Taylor, 2009 “Computer assisted Distance education. A pedagogic and professional development perspective”) such as scenario throws up and new challenge before technology in terms of both technical and human aspects. Hidetoshukato states that in the years to come communication technology will play a vital role in deciding learning outcomes. (Keto, Hideto Shikoto) “Technology and distance education” Indian Journal open learning.

The problem associated with the growth of ICTs that have been focused upon in this paper are political factors Economic Factors, Cultural Factors and Technological with application of ICTs this focused will be laid on social political factors, Human and administrative factors, Economic factors and Technical Factors. Further, the paper based on-various case studies derives comportant conclusion and also provide potent suggestion to ensure the smooth growth and effective application of ICT in the their world.

• STATEMENT OF THE PROBLEM

In Nigeria, customers of banks today are no longer about safety of their funds and increase return on their investment only. Customers demand efficient, fast and convenient services. Customers want a bank that will offer them services that will meet their particular needs (personalized banking) and support their business goals for instance businessman want to travel without carrying cash for security reasons. They want to be able to check their balance online, find out if a cheques is cleared, transfer funds among accounts and even want to download transaction records into their own computer at work or home. Customers want a preferential treatment and full attentions by their choice bank. All these are only achievable through electronic banking.

In line with rendering quality and acceptable service that most banks in Nigeria are gearing toward and investing large sum of money in information and communication Technology, expectedly such bank services have been improved United Bank of Africa (UBA) (Zenith bank, GT bank (to mention few) are in the forefront in the use of ICT in rendering services to their customer (The Guardian Newspaper April 18, 2008 p21). It also seeks the challenges involved in electronic banking and best industrial practise and the approach of implementing them in Nigeria Banking system

• PURPOSE OF THE STUDY

The following are the researchers view as the purpose of study.

1. To identify the meaning of information communication and technology (ICT).
2. To examine ICT media that are available in Zenith bank Abeokuta.
3. To highlight the roles of ICT Media.
4. To look into the problems of ICT media in Zenith bank Abeokuta.
   • SIGNIFICANCE OF THE STUDY

The result of this project will also be of benefit to:

• Government:- It will help the government to be aware of the problem, of ICT in the banking system in Nigeria and assist their members.
• The Bank Executive:- It will assist the bank executives to realize the roles of ICT Media in banking system of Nigeria.
• General Public:- The study will help the general public to understand the ICT media that are available in the banking sector and also the one that will be useful to them.
  • RESEARCH QUESTIONS
• What is the meaning of information technology and communication (ICT)
• What are the ICT media’s that are available in zenith bank Abeokuta
• What are the usage of the media’s
• What are the role of ICT media’s in the banking system.
• What are the problems of ICT media’s.
  • DELIMITATION/SCOPE OF THE STUDY

            This study shall be focused on Assessing the role of information and communication Technology (ICT) on organization sustainability.

1.7       DEFIN­ITION OF TERMS

• Unified Communications:- This is the integration of real time communication services such as in start messaging (Chart) presences information telephone, wide conferencing. It also allows an individual to send a message in one medium, and received the same communication on another media. For example one can receive a voicemail message and choose to access in through e-mail or a cell phone.
• Convergence:- This is the tendency for different technology system to evolve toward performing similar tasks. Convergences can be refers to as previously separated technology such as voice (and telephony features), data (and productivity applications), and video that now share resources and interact with each other synergistically.
• Telephone Network:- This is a telecommunication network used for telephone call between two or more parities

Computer Network:- This is a telecommunication network that allows computers to exchange data.

Keywords: ACCESSING THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY ON ORGANISATION SUSTAINABILITY

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Keywords: ACCESSING THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY ON ORGANISATION SUSTAINABILITY

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