ASSESSMENT OF INFORMATION MANAGEMENT IN NATIONAL HAJJ COMMISSION OF NIGERIA (NAHCON)

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✎: ASSESSMENT OF INFORMATION MANAGEMENT IN NATIONAL HAJJ COMMISSION OF NIGERIA (NAHCON)

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Keywords: ASSESSMENT OF INFORMATION MANAGEMENT IN NATIONAL HAJJ COMMISSION OF NIGERIA (NAHCON)

 

RESEARCH BODY

Abstract
The aim of this study was to assess information management (IM) in National Hajj Commission
of Nigeria (NAHCON). Specifically the study sought to; determine the types of information
generated and acquired in NAHCON, how information is managed, determine the extent to
which information is relevant and useful, determining the extent to which the NAHCON is
Psatisfied with management of the available information, and lastly, identify the relevant and
available ICTs utilized for information management in the NAHCON. Five research questions
were formulated in order to achieve the objectives of the study. A descriptive survey
methodology was adopted. The population comprised the entire 94 staff members at the
NAHCON’s headquarters in Abuja. The study relied on data collected through an open ended
and closed ended questionnaire structured to answer the research questions raised. To analyse
the data, responses from the questionnaire were tabulated, coded and processed by use of a
computer Statistical Package for Social Science (SPSS) version 20.0 programme. The study
was significant as it provided a guide that management team will use to review operational
procedures and policies to enhance service delivery at the commission. It will help to determine
areas of wastage on resources and processes as well as saving on cost effectively. The results
found that effective utilisation of ICTs will assist in monitoring operational processes and more
critically, improve the level of transparency during reconciliation with stakeholders. The
findings have enriched existing knowledge on IM and will be of interest to both researchers
and academicians who seek to explore and carry out further research in the field of IM. The
major findings from the study revealed that managerial, business, strategic, information on
pilgrims’ and statistical information were the most generated and acquired information gotten
through a set of criterions. The study further revealed that filling cabinets / shelves, hard
drives, and audio/video tapes were the central storage devices used in the commission and also
the available information was found to be relevant and highly useful to the commission’s
operations. It was added that most respondents were highly satisfied with information
management even though it is basically done manually. Finally, it was confirmed that
NAHCON’s departments have the required ICTs in place but were faced with a number of
challenges in the use of the ICT equipment. It was recommended that the commission should
develop and adopt an integrated and accelerated tailored hybrid- management information
system (MIS) and thus; align itself to using ICTs as a strategic tool for ensuring global
benchmarks are cascaded to all levels of the hierarchy

 

Table of Contents
Declaration………………………………………………………………………………………………………………….i
Certification ……………………………………………………………………………………………………………….ii
Dedication……………………………………………………………………………………………………………….. iii
Acknowledgements…………………………………………………………………………………………………….iv
Abstract…………………………………………………………………………………………………………………….vi
List Of Figures……………………………………………………………………………………………………………x
List Of Tables ……………………………………………………………………………………………………………xi
Appendix………………………………………………………………………………………………………………….xii
Abbreviations…………………………………………………………………………………………………………. xiii
Chapter One: Introdction ……………………………………………………………………………………………..1
1.1 Background to The Study………………………………………………………………………………..1
1.1.1 Information Management………………………………………………………………………….2
1.1.2 Application of ICTs to Information Management ………………………………………..3
1.1.3 The National Hajj Commission of Nigeria (NAHCON) ……………………………….4
1.2 Statement of the Problem………………………………………………………………………………..7
1.3 Research Questions………………………………………………………………………………………..8
1.4 Objectives of the Study …………………………………………………………………………………..8
1.5 Significance of the Study ………………………………………………………………………………..9
1.6 Scope and Delimitation of the Study…………………………………………………………………9
1.7 Limitation of the Study …………………………………………………………………………………..9
1.8 Operational Definition of Terms…………………………………………………………………….10
Reference …………………………………………………………………………………………………………………11
Chapter Two: Review of Related Literature………………………………………………………………….13
2.1 Introduction ……………………………………………………………………………………………………..13
2.2 Information Management…………………………………………………………………………………..13
2.2.1 Information …………………………………………………………………………………………..13
2.2.2 Management………………………………………………………………………………………….14
2.2.3 Information Management………………………………………………………………………..14
2.2.3.1 Information Management Life Cycle…………………………………………………….15
2.2.4 Potential Benefits of Information Management………………………………………….19
2.3 Information Generation and Acquisition………………………………………………………….20
2.4 Information Organisation and Storage …………………………………………………………….22
viii
2.5 Information Retrieval and Access…………………………………………………………………..23
2.6 Information Utilization………………………………………………………………………………….25
2.7 Application of ICTs to Information Management……………………………………………..26
2.8 Summary of the Review………………………………………………………………………………..27
Reference …………………………………………………………………………………………………………………29
Chapter Three: Research Methodology ………………………………………………………………………..32
3.1 Introduction …………………………………………………………………………………………………32
3.2 Research Methodology adopted for the study…………………..………………….32
3.3 Population of the Study…………………………………………………………………………………33
3.4 Sample and Sampling Techniques ………………………………………………………………….33
3.5 Instruments for Data Collection ……………………………………………………………………..33
3.5.1 Questionnaire ………………………………………………………………………………………..33
3.6 Validity of the Instruments…………………………………………………………………………….34
3.7 Procedure for Data Collection………………………………………………………………………..34
3.8 Procedure for Data Analysis ………………………………………………………………………….35
Reference …………………………………………………………………………………………………………………36
Chapter Four: Data Presentation, Analysis And Discussion ……………………………………………37
4.1 Introduction …………………………………………………………………………………………………37
4.2 Response Rate ……………………………………………………………………………………………..37
4.3 Data Presentation and Analysis………………………………………………………………………39
4.3.1 Descriptive Analysis……………………………………………………………………………..39
4.3.1.1 Information Generation and Acquisition in NAHCON………………………………39
4.3.1.2 Information Management in NAHCON …………………………………………………..45
4.3.1.3 Relevance and Usefulness of the Available Information in NAHCON ………..50
4.3.1.4 Levels of Satisfaction with Management of the Available Information in
NAHCON ………………………………………………………………………………………………………52
4.3.1.5 Application of ICTs to Management of Information in NAHCON………………54
Reference …………………………………………………………………………………………………………………59
Chapter Five: Summary, Conclution and Recommendation ……………………………………………60
5.1 Introduction ………………………………………………………………………………………………..60
5.2 Summary of the Study………………………………………………………………………………….60
5.3 Summary of Major Findings………………………………………………………………………….61
5.5 Recommendations………………………………………………………………………………………..62
5.6 Suggestions for Further Study………………………………………………………………………..63

Keywords: ASSESSMENT OF INFORMATION MANAGEMENT IN NATIONAL HAJJ COMMISSION OF NIGERIA (NAHCON)

 


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Keywords: ASSESSMENT OF INFORMATION MANAGEMENT IN NATIONAL HAJJ COMMISSION OF NIGERIA (NAHCON)

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