EFFECTS OF POLICY ON NURSES’ WORK ATTITUDE AND PATIENTS’ SATISFACTION WITH SERVICE DELIVERY IN NIGERIAN TEACHING HOSPITALS

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✎: EFFECTS OF POLICY ON NURSES’ WORK ATTITUDE AND PATIENTS’ SATISFACTION WITH SERVICE DELIVERY IN NIGERIAN TEACHING HOSPITALS

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Keywords: EFFECTS OF POLICY ON NURSES’ WORK ATTITUDE AND PATIENTS’ SATISFACTION WITH SERVICE DELIVERY IN NIGERIAN TEACHING HOSPITALS

 

RESEARCH BODY

TABLE OF CONTENTS             

CHAPTER ONE: INTRODUCTION

1.1                   Background to the Study

1.2                   Statement of the Problem

1.3                   Objective of the Study

1.4                   Research Questions

1.5                   Hypotheses

1.6                   Significance of the Study

1.7                   Scope of the Study

1.8                   Operational Definition of Terms

1.9                   Chapter Outlay

CHAPTER TWO: REVIEW OF LITERATURE

2.0                   Introduction

2.1                   Policy

2.2                   Health policy

2.3                   Hospital policy

2.3.1                Educational development

2.3.2                Wage and salary

2.3.3                Nurse to patient ratio

2.3.4                No work, no pay

2.4                   Attitude and work attitude

Content

2.4.1                Causes of employee attitude

2.5                   Service delivery

2.5.1                Health care service delivery

2.6                   Employee performance

2.6.1                Employee participation and performance relationship

2.7                   Patients’ satisfaction

2.8                   Health sector organization and their environment

2.8.1                Conceptual model

2.9                   Empirical review

2.9.1                Attitude and service delivery

2.9.2                Motivation and service delivery

2.9.3                Management and service delivery

2.9.4                Service delivery through patient-centred care

2.9.5                Barriers to patient-centred care

2.10                 Theoretical framework

2.10.1              Motivation theory – Herzberg two factor theory

2.10.2              Behavioral organizational theory

2.11                 Gap in Literature

2.12                 Conclusion

CHAPTER THREE: METHODOLOGY

3.0                   Introduction

3.1                   Research design

3.2                   Population

3.3                   Sample size and sampling Technique

3.4                   Instrumentation

3.5                   Reliability test and validity of instrument

3.6                   Method of Data Collection

3.7                   Method of Data Analysis

3.8                   Ethical consideration                                                                                                                                                                                               CHAPTER FOUR: DATA ANALYSIS AND DISCUSSION OF FINDINGS

4.0                   Introduction

4.1                   Socio demographic analysis of respondents

4.2                   Analysis of questionnaire items

4.3                   In-depth interview

4.4                   Test of hypotheses

CHAPTER FIVE:  SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1                   Summary

5.2                   Conclusion

5.3                   Recommendations

5.4                   Limitation of the Study

5.5                   Contribution to Knowledge

5.6                   Implications for Policy

5.7                   Suggestion for Further Studies

REFERENCES

APPENDICES

 

Keywords: EFFECTS OF POLICY ON NURSES’ WORK ATTITUDE AND PATIENTS’ SATISFACTION WITH SERVICE DELIVERY IN NIGERIAN TEACHING HOSPITALS

 


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Keywords: EFFECTS OF POLICY ON NURSES’ WORK ATTITUDE AND PATIENTS’ SATISFACTION WITH SERVICE DELIVERY IN NIGERIAN TEACHING HOSPITALS

 


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