This study, “EVALUATION OF THE PERFORMANCE OF A PROFESSIONAL SECRETARY AND A COMPUTER OPERATOR IN AN ORGANIZATION” contains concise information that will serve as a framework or guide for your project work. The project study is well-researched for academic purposes and are usually provided in complete chapters with adequate References. Keywords: EVALUATION OF THE PERFORMANCE OF A PROFESSIONAL SECRETARY AND A COMPUTER OPERATOR IN AN ORGANIZATION
ABSTRACT There is no doubt that private individual, corporate bodies and even organizations mistake computer operators for professional secretaries. It is in the light of this, that this research was carried out to clear the misconception. It was a study carried out on some selected organization within Kaduna State. Related books on the topics were referred to and 120 questionnaires were used for the study out of which responses from 100 respondents were received and used and that form the basis for analysis. The study revealed that professional secretaries undergo training and professional courses as regard to their duties and responsibilities also computer operators also play significant roles in the organization, they type and safeguard document in their possessions. This was achieved by evaluating the performance of a professional secretary and a computer operator. Conclusions were drawn that professional secretaries assume duties on behalf of their boss unlike computer operators. It was recommended that computer operators who wish to be called professional secretaries should take up courses in office profession and management studies department and other professional courses relating to that.
TABLE OF CONTENTS CHAPTER ONE 1.0 Introduction – – – – – – – – 1 1.1 Background of the Study – – – – – – 1 1.2 Statement of the Problem – – – – – – 5 1.3 Objectives of the Study – – – – – – 6 1.4 Research Questions – – – – – – – 7 1.5 Significance of the Study – – – – – – 7 1.6 Scope of the Study – – – – – – – 8 1.7 Limitation of the Study – – – – – – 9 1.8 Definition of Terms – – – – – – – 9
CHAPTER TWO 2.0 Introduction – – – – – – – – 11 2.1 Concept of Professional Secretary – – – – 12 2.2 Concept of Computer Operator – – – – – 14 2.3 Duties of a Professional Secretary – – – – 15 2.4 Duties of a Computer Operator – – – – – 23 2.5 Importance of Professional Secretary – – – – 25 2.6 Importance of Computer Operator – – – – 30 2.7 Comparison and Contraction between a Professional Secretary and a Computer Operator – – – – – – 32 2.9 Summary – – – – – – – – – 34
CHAPTER THREE 3.0 Research Methodology – – – – – – 36 3.1 Research Design – – – – – – – 36 3.2 Area of Study – – – – – – – – 37 3.3 Population of Study – – – – – – – 37 3.4 Sample Size and Sampling Techniques – – – – 37 3.5 Method of Data Collection – – – – – – 38 3.6 Instrument for Data Collection – – – – – 39 3.7 Validation – – – – – – – – – 39 3.8 Administration of Data – – – – – – 39 3.9 Method of Data Analysis – – – – – – 40 3.10 Historical Background of the Area of Study – – – 40 CHAPTER FOUR DATA PRESENTATION AND ANALYSIS 4.0 Introduction – – – – – – – – 45 4.1 Presentation of Data Analysis – – – – – 45 4.2 Major Findings – – – – – – – – 52 CHAPTER FIVE SUMMARY, CONCLUSION AND RECOMMENDATIONS 5.0 Introduction – – – – – – – – 55 5.1 Summary of the Study – – – – – – 55 5.2 Conclusion – – – – – – – – – 56 5.3 Recommendations – – – – – – – 57 5.4 Areas for Further Studies – – – – – – 59 References – – – – – – – – – 60 Appendix – – – – – – – – – 62
Keywords: EVALUATION OF THE PERFORMANCE OF A PROFESSIONAL SECRETARY AND A COMPUTER OPERATOR IN AN ORGANIZATION
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