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ABSTRACT This study titled “Motivational tools and the Productivity of Office Professionals” a survey study of selected organization in Kaduna metropolis, examined in depth, motivational tools and the productivity of office professionals. Various literature were reviewed. Questionnaires were used and distributed to the respondents. Based on the population of 136 and the researcher collected 130 questionnaires for analysis, the analysis was based on four points scale to obtain a mean value for interpretation. The findings reveals that motivation helps in increasing productivity and those office professionals who are not motivated have negative effect on the organizational growth. It was also recommended that among others employers of labour should consider motivation as a way of boosting the office professionals morale towards organizational productivity and office professionals with low performance should be sent for further training is the part of motivation to update and improve their performance and higher productivity of an organization. All motivated office professionals should be helps to attained and achieved organizational goals.
TABLE OF CONTENTS Title page – – – – – – – – – i Approval page – – – – – – – – ii Declaration – – – – – – – – – iii Dedication – – – – – – – – – iv Acknowledgement – – – – – – – v Abstract – – – – – – – – – viii CHAPTER ONE 1.0 Background of the study – – – – – – 1 1.1 Statement of the Problem – – – – – – 4 1.2 Objectives of the study- – – – – – – 5 1.3 Research Question – – – – – – – 6 1.4 Significance of the study – – – – – – 6 1.5 Scope of the study – – – – – – 7 1.6 Definition of terms – – – – – – – 8 CHAPTER TWO: Literature Review 2.0 Introduction – – – – – – – – – 1o 2.1 Concept of motivation – – – – – – – 11 2.2 Theories of motivation – – – – – – – 16 2.3 Motivational tools – – – – – – – 22 2.4 Positive and negative motivation – – – – – 25 2.5 Process of motivation – – – – – – – 27 2.6 The role of management in determining the method of motivating employees – – – – – – 28 2.7 Concept of productivity – – – – – – – 30 2.8 Measurement of productivity – – – – – – 31 2.9 Concept of office processionals – – – – – 32 2.10 Strategies and tools for motivating employees (office professionals) – – – – – – – 36 2.11 Effect of motivation on the productivity of office professionals 38 2.12 Summary of the review – – – – – – – 41 CHAPTER THREE: Research Methodology 3.0 Introduction – – – – – – – – – 42 3.1 Design of the study – – – – – – – 42 3.2 Area of the study – – – – – – – – – 42 3.3 Population of the study – – – – – – – 43 3.4 Sample technique or size – – – – – – 44 3.5 Method of Data Collection – – – – – 45 3.6 Validation of the Instrument – – – – – 45 3.7 Administration of the Instrument – – – – – 46 3.8 Data analysis techniques- – – – – – – 47 CHAPTER FOUR: 4.0 Introduction – – – – – – – – 54 4.1 Analysis of research question – – – – – – 55 4.2 Major finding – – – – – – – – 66
CHAPTER FIVE: Summary, Conclusion and Recommendation 5.0 Introduction – – – – – – – – 69 5.1 Summary – – – – – – – – – 69 5.2 Conclusion – – – – – – – – – 70 5.3 Recommendation – – – – – – – – 71 5.4 Area for further studies – – – – – 72 References – – – – – – – – – 74
CHAPTER ONE INTRODUCTION 1.0 Background of the Study Motivation and the productivity of office professional can best be talked about when motivation is viewed from the angle of the employees (i.e. office managers) because it is the employees that make-up the organization. In other words, when employees are well motivated and are doing well, they will be in the right frame of mine even at workplace and whatever they are doing, and in return, make the organization productive since the well being of the organization is a channel to their own (employees) well being. Also when employees or office professionals are well motivated by the organization their productivity would increase in a faster rate and profit will increase. (Abraham Maslow 1943),
Keywords: MOTIVATIONAL TOOLS AND THE PRODUCTIVITY OF OFFICE PROFESSIONALS
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