This study, “THE DEMAND FOR SECRETARIAL SERVICE: ITS PROSPECTS AND PROBLEMS” contains concise information that will serve as a framework or guide for your project work. The project study is well-researched for academic purposes and are usually provided in complete chapters with adequate References. Keywords: THE DEMAND FOR SECRETARIAL SERVICE: ITS PROSPECTS AND PROBLEMS
ABSTRACT The essence of this study was to determine the demand for secretarial services, its prospect and primes, various literature by different authors were used to gather materials for the research work. The researchers were able to conclude from the responses that organization as a whole depends on the various roles played by the secretaries in demand for female secretary’s’ service. Also proven that the secretaries are efficient, competent and effective in performing their duties. The research also proved that inefficient and incompetent female secretary can run down any existing business organization, it was also found that female secretary should have modern technology in order to meet the needs of the organization, it is therefore opined that in order to enhance effective and efficient female secretary’s services, organizations, corporate bodies and private individual wishing to employ a female secretary who has acquaint himself with secretarial mastery of office, communication skills and general management administration. The researchers found that, female secretary serve as image builder, public relation officer of the organization.
CHAPTER ONE INTRODUCTION BACKGROUND OF THE STUDY The success of any business organization depends largely on the female secretary efficiency. If it is a well known facts that records that are properly kept and manage help in the success of any organization. Therefore the role of a female secretary in the management of record cannot be over emphasized, this is because proper record management forms the basis of secretarial profession. Organization is made-up of human and material resources. These resources are brought together in order to accomplish a set goal. The activities of an organization revolved around the female secretary, infact, no organization can do without the service/assistance of a female secretary. The role of the female secretary in today’s office has changed greatly with the introduction of modern office technology such as computer, electronic typewriter, photographing-Marching etc There is a need for well trained female secretary to handle this high technology. Today, the position of the female secretary is more pronounced, she is an intelligent personality whose present is a must for all organization. The National secretarial Association (international) (1990) defined a female secretary as “an assistant to an executive who possesses mastery of office skills and ability to assume responsibilities without direct supervision, one who displays initiatives exercise judgment and make decisions within the scope of her authority. Another definition of female secretary is given by the World book. Encyclopedia (1991) as “a person whose duties includes maintaining office files and records, taking dictation, typing correspondence, sorting mails, aiding visitors, answering telephone, and make travel arrangements.” The role of a female secretary are very numerous the female secretary can be seen as one who performs a lot of tasks in an organization such as keeping, retrieving, and recording information. Horison (1976) outline the various role of a female secretary as follows:
Segal (1978) describes the female secretary of the upper extremes of the role m may even deputize for her employer during his absence in the sense that she will handle the day today affairs, deferring in decision making at more important level till her boss return. The United State Business Management (1965) describe a competent female secretary as one who is familiar with the full range of her executive responsibilities and activities her personal ambitions and the co-relation between his performance goals and organizations objectives. She is a practical person with intelligent and sound memory to handle most of the routine without supervision in accordance with the laid down principles and procedure of the organization. The service that make female secretary to be demanded in organization. Female secretary plan and implement for the smooth running of her office, there is the need for a female secretary to plan how to utilize her subordinates and the use of office machines at the appropriate time, preparation of cinerary in order to know the movement of her boss. For instance, what need to be done , as the boss will be traveling to Lagos net week on a four days tour? How will his air ticket be booked in advance and accommodation? Which of the driver will take him to the airport? His schedule of time has to be arranged. Otherwise he would be stranded in his tour and also female secretary serves as public relation office, because of the nature of her office female secretary prepare and organized things to be discuss in a meeting for any organization to achieve its aims and objective, must acquire the service of the female secretary.
Keywords: THE DEMAND FOR SECRETARIAL SERVICE: ITS PROSPECTS AND PROBLEMS
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