This study, “THE PROBLEMS AND CHALLENGES OF FEMALE SECRETARIES AND ACHIEVEMENT OF ORGANIZATION EFFICIENCY” contains concise information that will serve as a framework or guide for your project work. The project study is well-researched for academic purposes and are usually provided in complete chapters with adequate References. Keywords: THE PROBLEMS AND CHALLENGES OF FEMALE SECRETARIES AND ACHIEVEMENT OF ORGANIZATION EFFICIENCY
ABSTRACT
This study assessed the problems and challenges of female secretaries and achievement of organization efficiency in Ijebu-Ode Local Government area. It employed descriptive approach of data gathering and analysis. Fifty (50) female secretaries were selected for the study. The non-parametric tool of chi-square was employed for the purpose of data analysis; three research hypotheses were tested in all. Data analyzed revealed that female secretaries face different challenges in their work environment. These challenges range from sexual assault to dynamism in work environment. The researcher however recommended that organizations should procure as many modern technological gadgets as are available in the market to enable female secretaries increase their productivity.
CHAPTER ONE INTRODUCTION
1.1 Background to the study In any establishment, the secretary is seen as a key factor to other personnel in an organization. It is quite impossible to by-pass the secretary to other executives; hence the role of the secretary cannot be over-emphasized. A secretary has been given so many titles as pillar, mirror and skeletal structure of an establishment. Uke-Vincent (1986) stated that secretary is referred to as the office worker who combines the major skills of shorthand and typewriting with other competencies of filling, reprography and telephone techniques in the performance of her duties. The word secretary has been in existence for a very long time precisely as soon as business organization came into being. The Oxford Advanced Learners Dictionary defined a secretary as an employee in an office, who deals with correspondence, keeps records, make arrangements and appointment for a particular member of staff. A secretary is the principal administrative support position in an office and increases the effectiveness of program staff by coordinating the paper flow of the office and carrying out the day-to-day administrative support activities required to accomplish the work of the organization. The tasks which the secretaries perform fall into four broad categories; communication, coordination, organizations and records maintenance. Within these categories, Secretaries perform a variety of tasks which enable managers and staffs to accomplish the mission of the agency. Marie Lauria (1969) states that a secretary could be described as an administrator who demonstrate the ability to assume responsibility without supervision, who functions inter-dependently with the boss and who makes decisions within the scope of assigned authority.
It is pertinent to say that, despite the facts that secretary has many roles to play in the management of any organization, so also there are many challenges and problems facing the secretary which may affect the proper running of an organization, especially the female secretaries. These problems may range from interpretation of words, tact’s in handling of office routines, inability to tackle complex situation, gender, and lack of general secretary skills to enhance efficiency. Therefore, a female secretary needs to have good basic educational background and experience. In addition, a female secretary should have good secretarial skills in shorthand, typewriting, she must be computer literate and sound knowledge of English Language and practical experience of office works since a female secretary is expected to ease the burden of her boss whose work and responsibilities make heavy demand upon her.
1.2 Statement of the Problem The following areas are to be identified such as lack of recognition for a female secretary, sexual assault from the boss, difficult boss, gender and working hours have become a very serious problem in an organization. Drastic measure needs to be taken to prevent these problems among the female secretaries in an organization. Considering the problems and challenges faced by the female secretaries from their boss, it arouses the interest of the researcher to appraise the challenges faced among female secretaries in an organization.
1.3 Purpose of the Study The broad objective of this study is to highlight the challenges and problems facing a female secretary and achievement of the organization efficiency. Specific objectives are:
Keywords: THE PROBLEMS AND CHALLENGES OF FEMALE SECRETARIES AND ACHIEVEMENT OF ORGANIZATION EFFICIENCY
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